As a membership organization, we're always focused on reducing churn and increasing satisfaction. We know that collecting feedback from customers throughout the customer's lifecycle has allowed us to achieve our customer service strategy.
We believe that customer service should not just be a department; it should be the entire company.
At Tembo Sacco we have dedicated relationship managers assigned to every member. Members can always have direct contact to RMs even without passing through the office. Personalization, Competency, Convenience and Proactivity are the customer service pillars Tembo Sacco employees deploy in ensuring competitive edge.
Our staff work to integrate the most commonly used channels of communication – phone, email, website, portal and social media sites where members can get information instantly.
